Data Deletion Instructions

Delete Facebook, Instagram, Messenger, or WhatsApp connection data

1. 1. Disconnect it in Adtro Media

   Sign in to the merchant dashboard and disconnect the account in the relevant Marketing, Social, Inbox, or WhatsApp settings. This stops the connection and removes the locally stored active credential and connected-account configuration for that connection.

2. 2. Remove Adtro Media in Meta settings

   In Facebook, open Settings & privacy, then Settings, then Apps and Websites or Business Integrations, locate Adtro Media, and remove it. Meta's labels may change. Meta may then send our secure deauthorisation or data-deletion callback automatically.

3. 3. Email our Data Protection Officer

   Email contactus@adtromedia.com with the subject “Meta Data Deletion”. Include your Adtro Media account email, business name, connected platform, and the Page, Instagram account, WhatsApp Business Account, or phone-number identifier if you know it. We may ask you to verify your identity and authority.

Automatic Meta requests and status

When Meta sends a valid signed deletion request, our server verifies the signature, creates a unique confirmation code, and processes matching connected-account credentials and records. Meta receives a status URL and confirmation code in the callback response. That public status page contains only the confirmation code, processing status, and dates—never the requester's personal data.

If no matching local connection is found, we record the request as completed with no match so the callback can still be confirmed safely. Invalid or unsigned Meta callbacks are rejected.

What is deleted, and what may remain

For a matched Meta authorising user, we delete locally stored social OAuth credentials, connected Facebook or Instagram account records, WhatsApp Embedded Signup credentials, and matching WhatsApp Business Account runtime configuration. Related provider-side data is controlled by Meta and may need to be removed through Meta's own settings.

Removing a connection does not automatically erase merchant orders, bookings, invoices, customer records, published content, security logs, or accounting evidence that has a separate purpose. Those records may be deleted or anonymised after a verified request where applicable, subject to the merchant's instructions, tax and legal retention, fraud and security needs, unresolved disputes, and temporary backup rotation. We may retain a minimal deletion confirmation and audit record.

General account or personal-data deletion

For a full Adtro Media account request, or data not linked to Meta, email our Data Protection Officer at contactus@adtromedia.com. If you are a customer of a merchant, contact that merchant first because the merchant generally controls your order, booking, loyalty, and customer-profile data. We will assist the merchant as its data intermediary.