Orders & fulfilment
Published and maintained by Adtro Media
Operations > Orders lists every order across outlets with live status.
Move an order along with the action button on its card (confirm > preparing > ready > completed). When an order is marked ready, the customer gets a WhatsApp message to collect; pickup orders then show Mark collected to finish.
PayNow QR orders with manual approval show View proof — approve or reject the payment there.
Open an order for full details and a printable invoice (Print / Save as PDF).
Refunds: open the order > Refund item or Full refund. Card payments are refunded via Stripe automatically; you can also choose to hand back cash instead. Every refund records which staff member did it and why. Cashiers can also refund without leaving the register — POS > Refunds shows today's paid orders.
End-of-day report: the button on the Orders page downloads today's takings by payment method plus every order line (Z-report CSV) — or turn on the nightly email in Settings > Brand Memory.
There is no customer self-service cancellation; staff handle exceptions directly.
Ask me things like "orders today", "any unpaid orders?", or "show pending QR payments".