Orders & fulfilment
Published and maintained by Adtro Media
Orders (sidebar) lists every order across every Location with live status.
- Move an order along with the action button on its card (confirm > preparing > ready > completed). When an order is marked ready, the customer gets a WhatsApp message to collect; pickup orders then show Mark collected to finish.
- PayNow QR orders with manual approval show View proof — approve or reject the payment there.
- Open an order for full details and a printable invoice (Print / Save as PDF).
- Refunds: open the order > Refund item or Full refund. Card payments are refunded via Stripe automatically; you can also choose to hand back cash instead. Every refund records which staff member did it and why. Cashiers can also refund without leaving the register — POS > Refunds shows today's paid orders.
- End-of-day report: the button on the Orders page downloads today's takings by payment method plus every order line (Z-report CSV) — or turn on the nightly email in Settings > Brand memory.
- There is no customer self-service cancellation; staff handle exceptions directly.
To ask in words — "orders today", "any unpaid orders?" — open the Operations assistant; it reads live orders and sales.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.