Adtro Help Centre
Crawlable, public guides for using Adtro. Account-specific assistance remains available through iBot inside the authenticated dashboard.
Where everything lives (dashboard map)
The sidebar has ten doors. Open one and its sub-pages appear underneath it.
Getting started / onboarding
Home lists what to do next and ticks each step off as it detects it is done. Recommended order for a new business:
Home
Home (first sidebar item) is the day-to-day overview: what still needs setting up, headline sales, and recent orders.
Storefronts
Storefronts (sidebar) holds each customer-facing ordering link. A storefront points at one Location, and one Location ca…
Launch a new storefront
Launch (from Home, or Storefronts > new) creates a storefront in three steps and takes about five minutes.
Designing a storefront (the Design screen)
Storefronts > open one > Design is where a storefront's look and layout are built. Two columns: the controls on the left…
Payment methods (Stripe, PayNow QR, cashier)
Per storefront: Storefronts > open one > Settings > Payment.
Products & stock
Products (sidebar — labelled "Menu" for a restaurant) manages the catalogue.
Bulk import products (Excel/CSV)
Three ways to bulk-import products. The first two run through the Operations assistant (Assistants > Operations) — it is…
Food cost: ingredients, recipes and margin per dish
Products > Food cost works out what a dish costs to make, from the supplier bills you have already posted.
Orders & fulfilment
Orders (sidebar) lists every order across every Location with live status.
Refunds, returns & exchanges
Products > Returns & exchanges (called Refunds on an F&B menu) is where money goes back and stock comes back.
Delivery queue & shipments
Orders > Delivery is the dispatch queue: every order that has to travel, newest first, with the delivery fees they carry…
POS (walk-in orders)
POS (sidebar) is the staff-facing register for keying in walk-in orders: pick products, take payment (cash/card/PayNow),…
Bookings & reservations
Orders > Bookings shows all reservations, the floor plan and the walk-in queue for a Location; confirm, seat, complete,…
Locations, opening hours & holiday closures
Settings > Locations manages the physical places you trade from: create one with a name, address, opening hours, and its…
Reports (revenue & trends)
Reports (sidebar) shows revenue dashboards and trends across Locations and time ranges — it was called Sales, and the na…
Customers
Customers (sidebar) lists customer profiles with contact info, order and visit history, and loyalty progress. There is o…
Segments (saved customer audiences)
Customers > Segments holds audiences you define over your own customers. The Sales assistant works through them and camp…
Leads (enquiry pipeline)
Assistants > Leads tracks every enquiry from arrival to won or lost — including enquiries from companies who have never…
Quotes
Assistants > Quotes prices a job from your own menu, sends it as a document, and turns it into a real order rather than…
Outreach sequences (follow-ups)
Assistants > Sequences sends a planned follow-up over an audience you saved, from your own WhatsApp number, and stops th…
Rewards & loyalty programs
Customers > Rewards runs loyalty:
Vouchers at checkout
Vouchers are Grab-style — no codes to type. When a customer has vouchers, checkout shows a voucher dropdown ("N availabl…
WhatsApp connection & templates
Settings > WhatsApp connection manages the WhatsApp Business account for the whole business:
Messages (customer chats)
Messages (sidebar) is the conversation inbox — one inbox for the whole business, across WhatsApp and any other channel y…
Social posts
Campaigns > Social connects social accounts and manages posts: create a post, publish, and track per-platform stats (imp…
Broadcasts (WhatsApp to many customers)
Campaigns > Broadcasts sends one approved message to many customers at once, from your own WhatsApp number.
Ads (paid placements)
Campaigns > Ads runs self-serve ads shown on OTHER merchants' Adtro storefronts across the network — it is the one campa…
Assistants: Guide, the expert bots, and who does what
Assistants (sidebar) opens the hub. Two kinds of assistant live there, and the difference is the whole point.
Knowledge base documents
In Assistants, each bot's Knowledge tab stores the files it reads (PDF, Word, Excel, CSV).
eBot (customer-facing AI)
eBot chats with your customers on WhatsApp: answers FAQs from PUBLIC knowledge-base documents, quotes the live menu (inc…
Team, roles & permissions
Settings > Team manages staff access:
QR codes (tables & shopfronts)
Settings > QR codes generates the QR cards customers scan:
Billing, plans & packs
Settings > Billing shows the current plan (Solo, Growth, Enterprise), usage, and upgrades — features like POS, expert bo…
Settings (business profile, AI models & memory)
Settings (sidebar) is everything you set up once and rarely touch again, in three groups:
What customers see (storefront flow)
Customer flow: they scan your QR or message your WhatsApp number > receive a personal storefront link > browse the menu,…
Menu scheduling & happy-hour pricing
Show items only at certain times, or sell them cheaper during a window:
Your books: auto revenue, expenses & reports
Adtro keeps real books with almost no data entry — open FinBot from Assistants:
Staff, hours, leave and pay runs
The staff work lives in the HR assistant: Assistants > HR. It is seven workspaces.
AI usage, credits and which model runs each assistant
Assistants > Manage > Usage and credits shows what the assistants have consumed this cycle; the credits left this cycle…
Automatic report emails
Three opt-in emails run themselves (Settings > Brand memory > Automated insights):
Assistant personality & reply feedback
Make the assistants sound like your brand:
Help & support
Every dashboard page has a help button in the top bar — it opens the guide for the screen you are on, without leaving it…