All help topics

Assistant personality & reply feedback

Published and maintained by Adtro Media

Make the assistants sound like your brand:

AI Assistants > Personality (managers): pick a tone (friendly, professional, playful, concise), add voice notes (e.g. "call customers 'boss' casually"), and set eBot's greeting for new customers. Platform safety rules always still apply.

Rate any reply 👍/👎 — thumbs-down replies go to a review queue so the assistants keep improving.

Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Operations → AI Assistants and just ask.