Bookings & reservations
Published and maintained by Adtro Media
Orders > Bookings shows all reservations, the floor plan and the walk-in queue for a Location.
- A booking a customer makes arrives as Pending — their screen says the request was sent, not that the table is theirs. Confirm it (or assign a table) to accept it.
- From each booking: confirm, assign a table, seat, complete, cancel, or mark no-show. Finished bookings stay finished — a completed booking can't be cancelled, and a seated party can't be marked a no-show.
- Table types ("4 two-seaters, 2 six-seaters") in the booking policy become real tables on the floor plan when you save. Removing a type removes its tables, except any table with an upcoming booking on it.
- Guests booking online must leave a phone number, so you can reach them.
- A manager limited to some Locations only sees and changes those Locations' bookings.
Customers book through a storefront in booking mode (create or open one with booking enabled), and only at that storefront's own Location.
Booking policy — turn time, lead times, slot interval, party size limits, blocked slots, reminders — belongs to the storefront, not the Location, so two storefronts on one dining room can take bookings on different rules. A salon, spa or clinic books a therapist for a treatment instead of a table — see the "Appointments" topic. Change it in the storefront's settings, or ask the Operations assistant ("set booking slots to every 30 minutes, max party of 8") and it prepares the change for a teammate to confirm.