Delivery queue & shipments
Published and maintained by Adtro Media
Orders > Delivery is the dispatch queue: every order that has to travel, newest first, with the delivery fees they carry.
- Open shows what is still to go out; switch the view to see recent deliveries.
- Book with a courier where one is connected — Adtro requests the shipment, stores the tracking number and label, and moves the row to Booked.
- No courier connected? Advance the row by hand: Mark booked, Mark handed over, Mark on the way, Mark delivered, or Mark failed. The customer gets the status either way.
- Deliver this myself hands the parcel to your own staff or rider. Once a courier has booked the parcel, use Release booking first: that cancels the courier pickup and its charge. Switching to your own rider without releasing would leave the courier van coming and the charge billed, so it is not offered then.
- A rider link lets your own rider update the status from their phone.
- Filter by tracking number, postal code or name, and by Location. A manager limited to some Locations only sees and books their Locations' parcels.
Delivery fees, zones, weight tiers, free-above thresholds and which couriers to offer are set per storefront — Storefronts > open one > Settings > Delivery. Two storefronts on the same kitchen can charge differently. Delivery must be paid when ordered: there is no cash on delivery.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.