eBot (customer-facing AI)
Published and maintained by Adtro Media
eBot chats with your customers on WhatsApp: answers FAQs from PUBLIC knowledge-base documents, quotes the live menu (including happy-hour prices), and escalates to staff when unsure (conversations appear in CRM > Messaging).
"Where's my order?" — eBot looks up the sender's own recent orders (matched by their WhatsApp number, never anyone else's) and replies with live status.
Hours & holidays — eBot answers "are you open on Chinese New Year / this Sunday?" from your outlet schedule and closure dates.
Configure its behaviour in Operations > AI Assistants; set its greeting and tone via the Personality button. Keep its knowledge fresh by uploading PUBLIC FAQ documents.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Operations → AI Assistants and just ask.