eBot (customer-facing AI)
Published and maintained by Adtro Media
eBot chats with your customers on WhatsApp: answers FAQs from PUBLIC knowledge-base documents, quotes the live menu (including happy-hour prices), and escalates to staff when unsure (conversations appear in Messages).
- "Where's my order?" — eBot looks up the sender's own recent orders (matched by their WhatsApp number, never anyone else's) and replies with live status.
- Hours & holidays — eBot answers "are you open on Chinese New Year / this Sunday?" from your Location's schedule and closure dates.
Switch it on or off per storefront: Storefronts > your storefront > Settings > AI replies (called "AI & Booking" on Growth). That switch works on every plan.
On Growth, configure its behaviour in Assistants; set its greeting and tone via the Personality button, and keep its knowledge fresh by uploading PUBLIC FAQ documents. On Core it answers from the live menu, order status and opening hours without documents.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.