Knowledge base documents
Published and maintained by Adtro Media
In Assistants, each bot's Knowledge tab stores the files it reads (PDF, Word, Excel, CSV).
- Visibility: INTERNAL documents are only used by your assistants and staff; PUBLIC documents also feed eBot's answers to customers — check visibility before uploading anything sensitive.
- Files you attach in chat are stored as INTERNAL, and belong to the assistant you were talking to.
- eBot answers customer FAQs from PUBLIC knowledge; ask the Marketing assistant "what are customers asking that we can't answer?" to find the gaps worth filling.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.