Knowledge base documents
Published and maintained by Adtro Media
In Operations > AI Assistants, the documents/knowledge area stores uploaded files (PDF, Word, Excel, CSV).
Visibility: INTERNAL documents are only used by iBot and staff; PUBLIC documents also feed eBot's answers to customers — check visibility before uploading anything sensitive.
Files you attach in iBot chat are stored as INTERNAL.
eBot answers customer FAQs from PUBLIC knowledge; ask me "what are customers asking that we can't answer?" to find gaps worth adding.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Operations → AI Assistants and just ask.