Messaging inbox (customer chats)
Published and maintained by Adtro Media
CRM > Messaging is the WhatsApp conversation inbox. eBot (the customer-facing AI) answers routine questions automatically; when it escalates or you want to step in, open the conversation and reply as staff. Use this for order queries, complaints, and anything needing a human touch.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Operations → AI Assistants and just ask.