Messages (customer chats)
Published and maintained by Adtro Media
Messages (sidebar) is the conversation inbox — one inbox for the whole business, across WhatsApp and any other channel you have connected. eBot (the customer-facing AI) answers routine questions automatically; when it escalates or you want to step in, open the conversation and reply as staff. Use this for order queries, complaints, and anything needing a human touch. Messages is one customer at a time; anything you send to many customers at once is Campaigns, underneath the same door.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.