Locations, opening hours & holiday closures
Published and maintained by Adtro Media
Settings > Locations manages the physical places you trade from: create one with a name, address, opening hours, and its WhatsApp number. Each Location gets its own stock allocation, QR codes and storefronts, and appears separately in Reports.
- Opening hours: per-day schedule with quick-fills (same hours every day, or weekday/weekend split).
- No hours set: a location created for you without hours — by adding products before launching your store, or by a marketplace import — starts closed every day, so its storefront shows Closed and takes no orders. Home shows "Set your opening hours" until you add them here.
- Public holidays & closures: in the same dialog, one tap closes the Location on every gazetted Singapore public holiday; you can also add specific dates (renovation, private events). On a closed date the storefront blocks ordering and eBot tells customers you're closed.
- Running other merchants as Locations (for example a livestream house handling several merchants' returns): Adtro can switch your account to managed-merchant billing, at S$79 a month per extra merchant. You then add each merchant like a Location and must accept the managed-merchant terms each time; merchants never get their own login, and products, customers and finance stay shared.
It sits under Settings because it is set-up, not daily work — the daily work (stock, orders, bookings) is under Products and Orders.
The Operations assistant can do it in words instead: "close us on all public holidays", or "close the Bedok location on 17-18 Feb for CNY" — prepared for one-tap confirmation.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.