POS (walk-in orders)
Published and maintained by Adtro Media
POS (sidebar) is the staff-facing register for keying in walk-in orders: pick products, take payment (cash/card/PayNow), and the order enters the same Orders flow.
- Tables (restaurants): the floor plan shows which tables are free, seated or ordering. Tap a table to start or add to its order; when the party has paid and gone, "Guests left — clear table" frees it.
- Walk-in queue: Notify tells you whether the WhatsApp message actually went out; Seated takes the party off the queue.
- Discounts and vouchers: look the customer up by phone to see their vouchers, or add a staff discount. Discounts are priced by the server exactly as the order will charge them — off the bill before GST — so the total on screen is the total on the receipt.
- Refunds: the Refunds button in the POS header lists today's paid orders at this Location — refund an item or the whole order without leaving the register. Card-paid orders can be refunded back to card (Stripe) or handed back as cash; every refund records the staff member and reason.
- Happy-hour prices apply automatically at the register during their windows (regular price shown struck through).
- Sell voucher (header button): sells a voucher you set up in Rewards as "Sell for money" — pick it, enter the customer's mobile, take cash, card or PayNow. It goes straight into their wallet. Vouchers are sold on their own, never in the food cart.
- Sell package (header button): sells a package set up on the Menu's Packages tab — sessions, a bundle or credit — paid in full or with a deposit. See the "Packages" topic.
- Payment modes (header): add the names your till takes — NETS, GrabPay, Atome, bank transfer — each settling as cash, card or PayNow/PayLah so reports stay right. They appear as buttons at checkout.
- Served by and By: pick who is serving, and who did each item. When a commission rule is on, the cart warns about items with nobody named and offers to name the server on all of them.
- Tables & queue opens the floor plan and walk-in queue; Set up tables appears when the Location has none yet. A salon's appointment checkout opens here with the treatment and therapist already filled in.
One register serves one Location. Available when the POS feature is enabled on your plan.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.