Refunds, returns & exchanges
Published and maintained by Adtro Media
Products > Returns & exchanges (called Refunds on an F&B menu) is where money goes back and stock comes back.
- New refund: enter or scan the receipt/order number, or search by the customer's name or phone. Where the same daily number appears on several days, the dated reference under each result tells them apart.
- Choose the returned items and, for an exchange, the replacement. Card payments are refunded through Stripe automatically; cash can be handed back instead. Stock is written back for items that come back.
- Every refund records which staff member did it and why, and shows on the order's receipt as a refund line.
- Cashiers can refund without leaving the register: POS > Refunds lists today's paid orders.
The Operations assistant can answer "how much did we refund this week?" from the same records.
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.