Rewards & loyalty programs
Published and maintained by Adtro Media
Customers > Rewards runs loyalty:
- Program types: stamp card, spend & save, visit milestone, first-timer reward, and a points program.
- Points: set the earn ratio (e.g. 1 point per $1, or 1 point per $10) and the redemption rate (points needed per $1 off). Customers redeem points as a discount at checkout.
- Tiers give member discounts applied automatically at checkout.
- Reward catalog: percentage off, dollar amount off, or a free item (pick the product); optional minimum spend per reward.
- Where a reward appears: if you run more than one storefront, each reward has a "Where it appears" list. Tick nothing and it shows on every storefront; tick some and customers on the others never see it. The card says which storefronts it is on.
- Customers tab tracks each guest's progress; adjust a guest there by hand, or ask the Marketing assistant to prepare the adjustment for confirmation.
One wallet, many shelves: a customer's points balance, tier and prepaid credit are the same at every Location and every storefront — only which rewards they can spend on changes with where they are. Customers see their loyalty card and vouchers in their storefront profile ("My loyalty card").
Faster: iBot inside your dashboard can walk you through this — or do it for you. Open Assistants and just ask.