Vouchers at checkout
Published and maintained by Adtro Media
Vouchers are Grab-style — no codes to type. When a customer has vouchers, checkout shows a voucher dropdown ("N available"); they tap one to apply it.
A voucher that can't be used on this order says why: minimum spend not met, the free item isn't in the cart, the total is too low, or it is only usable at another outlet. If the cart changes and the voucher stops qualifying, it is released automatically — nothing is burned.
Vouchers come from the reward catalogue (Customers > Rewards) when a customer swaps points for a reward, and from automatic rewards such as first-order, milestone and birthday.
At the counter, staff redeem a voucher from Customers > Rewards > Wallets & vouchers, or apply it to an order at the POS by looking the customer up.